Welcome to Services to Schools | Bi-Borough Children's Services


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This website is run by The Royal Borough of Kensington and Chelsea and Westminster City Council. It is designed to be used by as many people as possible. The text should be clear and simple to understand. You should be able to:

  • zoom in up to 300% without problems
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • use most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

 

How accessible this website is

Parts of this website may not be fully accessible. For example:

  • some pages and document attachments may not be clearly written
  • some pages may have poor colour contrast
  • some heading elements may not be consistent
  • some images may not have good alternative text
  • many documents are in PDF format and are not accessible

 

How to request content in an accessible format

If you need information in a different format contact us via Services2Schools.org.uk and tell us:

  • the web address (URL) of the content
  • your name and email address
  • the format you need, for example, audio CD, braille, BSL or large print, accessible PDF

 

Reporting accessibility problems with this website

If you find any problems that are not listed on this page or you think we’re not meeting the accessibility requirements, contact us via Services2Schools.org.uk.

 

Enforcement procedure

If you contact us with a complaint and you are not happy with our response contact the Equality Advisory and Support Service (EASS) via www.equalityadvisoryservice.com .

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

 

Technical information about this website’s accessibility

We are committed to making our website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

 

Non-accessible content

The content that is not accessible is outlined below with details of:

  • where it fails the success criteria
  • planned dates for when issues will be fixed

XXX fails WCAG 2.1A X.X.X success criterion (XXXX). We plan to fix this by XXXX

 

Disproportionate burden

Not applicable

 

Content that is not within the scope of the accessibility regulations

The following content does not need to comply with the accessibility requirement until September 2020, because it was published before September 2018.

Images on pages do not always have suitable alternative text. Some images are missing alternative text, some have incomplete text and some have ‘placeholder’ as alternative text. This fails WCAG 1.1.1A success criterion (Non-text Content). We plan to identify and fix these by September 2020

Headings on some pages are not in a logical nested order. We plan to identify and fix these by September 2020.

Buttons on some pages do not have a correct role identified, which affects how they work with assistive technology. This fails WCAG 2.1A success criterion (Name, Role, Value). We plan to identify and fix these by September 2020.

Guidance will be created to help content authors understand the requirements for captions and audio description for all new videos. This is related to WCAG 2.1A success criteria 1.2.2 (Captions (Prerecorded)) and 1.2.3 Audio Description or Media Alternative (Prerecorded). 

 

How we tested this website

This website was and is currently being tested for compliance with the Web Content Accessibility Guidelines V2.1 level A and level AA, and these tests have been carried out internally.

  

What we are doing to improve accessibility

We plan to identify and fix issues according to the timescales shown for each area above.

This statement was prepared on 23 September 2019. It was last updated on 25 October 2019.